FAQ

The following information represents many of the Frequently Asked Questions about the Dominican Republic, often posed to us by our guests before they rent our villa. We hope these provide you with answers to your questions but you should always feel free to contact us for additional information.

Q:  Where is the Dominican Republic?
The Dominican Republic occupies 2/3 of the island of Hispaniola, the second largest island in the Caribbean after Cuba. Located at approximately the same latitude as Hawaii, the Dominican Republic has a temperate tropical climate with pristine, unspoiled beaches and some of the world’s most exciting golf courses.

Q:  When is the “rainy season”?
The Dominican Republic has the highest mountain range in the Caribbean, allowing it to attract rainfall sufficient to ensure lush flora virtually year around. The mountains also encourage local “micro-climates.” In our area, the “rainy” season would be considered Sept-Oct, Jan, Apr.

Q:  What are the “high” and “low” seasons?
High season is when most travelers seem to arrive in the Dominican Republic, from Nov 15th through Apr 30th. Low season is between May 1st and Nov 14th.

Q:  What is the weather like?
Villa Cantamar is located on the northern coast of the island facing directly eastward. This positioning over the ocean allows the villa to enjoy full time westerly breezes (east-west trade winds), keeping the area cool and dry. Our average temperature is 82 degrees.

Q:  Which airport should we fly into?
Because we are located on the north coast, it is best to fly into Puerto Plata (POP). The villa is about an hour from Puerto Plata.

Q:  Once I arrive, what do I do?
You will be greeted by taxi driver(s) from our area holding a large “Cantamar” sign with your name on it. The taxi(s) will help you with your luggage and chauffer you to the villa.

Q:  What is the airport VIP service and how do I arrange it?
One of the exclusive services we can provide is the VIP service at the airport (add’l fee applies). When you sign up for VIP arrival, you are met by a representative of the villa and escorted into a private waiting lounge at the airport. There you can enjoy some snacks, mixed drinks or cool, refreshing Presidente beer. Your luggage is collected for you and the passport officials will come to the lounge instead of you going to them. Relax, you are on vacation!

Q:  What do I need to get into the country?
Please visit our detailed information on here, but for most visitors (Canadian & U.S.) you will only need a birth certificate with photo id or a valid international passport.

Q:  Are there any tourist taxes?
When you arrive in the country you will be required to pay for a Tourist Visa. The cost of this is currently $15 USD per visitor.

Q:  How do I get around once I am at the villa?
We recommend you use the local taxi services. They are more reliable and cost effective than any other method. The taxis hold about 8 adults and know the best places to go, how to get there and never have to worry about drinking and driving!

Q:  Do I need to bring cash?
It is never a good idea to travel with a great deal of cash but you may want some for local purchases. Many of the local stores accept Visa/Mastercard but cash is always easier to use. We can help you exchange it for Dominican pesos if you desire.

Q:  Are gratuities expected?
Yes, depending upon the quality of service you receive, we require a minimum 12% gratuity for our staff. Please present the gratuity to the villa manager, she will distribute all of it to the staff using a formula everyone is comfortable with to ensure no one is overlooked.

Q: Can I cancel my reservations and get a refund?
Once the villa rental dates have been guaranteed, which means we have received your initial deposit, we cannot provide a refund for a cancellation. We will credit your account with the full amount of all monies received for up to one (1) year from the date of your original reservation.

Q:  Is there a telephone at the villa?
Yes. All incoming calls are free of charge. For outgoing calls we offer calling cards in various denominations. Cellular telephones are also available for rental while you are in the villa.

Q:  Can I connect to the Internet from the villa?
Yes. The villa offers high speed DSL connectivity free of charge. All you need to bring is an Ethernet cable and make sure your computer is setup for DHCP access. Please consult your manuals or technology professional for configuration assistance, no one at the villa is trained in technical support issues such as this.

Q:  What is the electricity at the villa?
Electrical appliances run on 110v (60Hz), the U.S. standard. The villa has redundant power generators for when the Dominican Republic power grid falters (which is often). You are never without electricity!

Q:  Can we get married at the villa?
Absolutely! We host over a dozen weddings every year in various villas around the area. We have become exceptionally proficient at everything from simple beach weddings to more extravagant island wedding affairs. All weddings must be organized in advance and require some legal paperwork, no exceptions. We require all weddings to use the services of the villa wedding planner to ensure everything goes smoothly and to your satisfaction.